Refund Policy

30-day money-back guarantee

We offer a 30-day money-back guarantee. If you're not satisfied with your Kinetic POS subscription, you can request a full refund within 30 days of your order date.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund, visit paddle.net and look up your order, or contact our support team and we'll help you.

Paddle's own refund policy applies to the processing of refunds.

Cancelling your subscription

You can cancel your subscription at any time from the Shop page in the app ("Update card or cancel"). When you cancel, your shop keeps working until the end of the month you've already paid for, and no further charges are made.